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પરમ પૂજ્ય શ્રી વિસામણબાપુ ની જગ્યા - પાળિયાદ

Refund Policy

Shri Janki Vallabh Mandir Trust (“the Trust”) runs Param Pujya Shri Visamanbapu Ni Jagya, Paliyad, also known as Vihaldham Paliyad. Everything received through this website is a voluntary donation towards the seva of the mandir, the Gaushala and the Trust’s other religious and charitable work. This page explains our position on refunds, the few situations in which we will look at a refund request, and how you can raise one.

Nothing is sold on this website

The Trust does not sell goods or services here. There are no tickets, memberships or subscriptions on offer, and nothing is sent to you in return for a donation. You decide the amount yourself and give it as daan. Because nothing is sold, no question of returning or replacing anything arises.

The darshan photographs, e-books, gallery and live darshan on this site are shared freely. No payment is asked for them and none is taken.

How donations reach the Trust today

At present donations are made by direct bank transfer, or by scanning the QR code shown on the donation page, to the Trust’s current accounts with Bank of Baroda, Paliyad branch (IFSC BARB0DBPYAD) — one account for the mandir and one for the Gaushala, both in the name of Shri Janki Vallabh Mandir Trust.

An online payment gateway with ICICI Bank is being set up and is not yet live. When it begins working, this same policy will apply to donations made through it.

Send a donation only to the published accounts

Please send a donation only to the two Bank of Baroda accounts shown on the donation page of this website, both in the name of Shri Janki Vallabh Mandir Trust, or through the QR code published on that same page. The Trust does not ask for donations to any personal account, wallet or private QR code, and no one is authorised to collect donations for the Trust into an account other than these.

An amount sent to some other account, QR code or person has not reached the Trust. We are not able to trace such an amount and we cannot refund what we have never received. Kindly check the account name and the IFSC before you transfer, and write to us if anything looks doubtful.

Stopping a donation before it is completed

A donation is completed only when the amount leaves your account and is credited to the Trust. Until you confirm the transfer with your bank, or scan the QR code and confirm the payment, nothing has been given and there is nothing to undo — you may simply stop at your end. The Trust holds no standing instruction, mandate or recurring debit against any donor, so there is nothing for us to cancel on your behalf.

If you have set a transfer in motion and then decided against it, tell us at once by email or telephone, with whatever reference your bank has given you. If the amount has not been credited to the Trust, there is nothing for us to return and the matter rests with your bank. If it has been credited, we will treat your message as a refund request and deal with it as set out below.

When the online payment gateway becomes live the same position will apply: a donation may be abandoned at any point before it is authorised, and once it is authorised the refund route below is the one that applies.

Donations are normally not refundable

A donation is an offering. Once it reaches the Trust it is recorded and applied to the purpose for which it was given — for example Shangar Daan, Amas Rasoi Daan, Thal Daan, Mandir Daan, Ghaschara Daan, Lapsi Daan or Tithi Daan, or the general needs of the mandir and the Gaushala.

The Trust deducts no fee, commission or handling charge from a donation. The whole of what is credited to the Trust’s account is applied to the seva it was given for.

Such funds are often committed or spent very soon after they are received: rasoi is cooked, ghaschara is bought for the cows, seva is performed on the day it was asked for. For this reason, donations are as a rule not refundable once received and applied. A change of mind afterwards is not, by itself, a ground for a refund.

When the Trust will consider a refund

We do not want the Trust to hold money that was never meant to reach it. We will look at a refund request in these situations:

  • A duplicate or double debit — the same amount was debited twice or more from your account for what was meant to be one donation.
  • An amount debited but not credited to the Trust — money left your account but never reached the Trust’s account. In such cases the correction usually lies with your bank, and we will confirm in writing that the amount was not received by us so that you can take it up with them.
  • A technical or clerical error — for example an amount wrongly recorded by us, or credited against the wrong donation because of a mistake at our end.
  • An amount entered in error that is clearly disproportionate — for example an extra zero typed by mistake, ₹50,000 sent where ₹5,000 was intended. Here we would normally return the excess and keep the amount you actually meant to give.

In every case we will need a bank record that supports what you tell us. Where a donation was meant for one purpose and has gone against another, we would usually apply it as you intended rather than return it, if you tell us in time.

Where only a part of a donation is in question — a duplicated portion, an excess amount, or a sum recorded against the wrong purpose — we look at that part alone. The remainder stands as your donation and is applied as you intended.

Time limit for a refund request

Please write to us within 7 days of the transaction date. This gives us a realistic chance of tracing the entry with the bank before the money is applied to seva.

A request made after 7 days may still be looked at — please do write to us — but the Trust may no longer be able to trace or reverse the transaction, and in most such cases the amount will already have been spent on the purpose for which it was given.

How to raise a refund request

Write to us by email, or telephone us and follow it up in writing. Please give us:

  • your full name, as it appears on the account the money was sent from;
  • your mobile number and email address;
  • the date and, if you know it, the time of the transaction;
  • the exact amount in INR;
  • the UTR number, transaction reference or bank reference number;
  • which account or QR code you used, and which donation the amount was meant for;
  • a short, plain description of what went wrong; and
  • a copy of the bank statement entry or the debit message, if you can send one.

A request without a transaction reference is very difficult for us or the bank to trace, so please do include it.

What the Trust does next

  1. We acknowledge your request, normally within 3 working days.
  2. We check our bank records, and where needed we ask the bank to confirm what was received.
  3. We tell you our decision, normally within 7 working days of receiving complete details from you. The decision is given to you in writing by email, with a reference you can quote back to us in any further correspondence. Where the bank takes longer to confirm an entry, we will tell you and keep you informed.
  4. If the refund is approved, we release it to your bank and, normally, the amount reaches your account within 10 to 15 working days of approval.

These are indicative timelines based on how such matters usually move for us. The time taken by the banks is not in the Trust’s hands.

How an approved refund is returned

  • A refund is made only to the original source — the same bank account or instrument the money came from.
  • We do not refund in cash, and we do not refund to a different account, to a family member or to any other third party, whatever the reason given.
  • Bank charges or transfer fees already deducted on the transaction may not be recoverable, so the amount returned can be slightly less than the amount debited. If and when the online payment gateway becomes live, any gateway charge deducted on a donation may likewise not be recoverable.
  • When the refund has been released we write to you, quoting the bank reference of the return, so that you have something to place before your own bank if the amount does not reach you.
  • If you would rather the amount stayed with the Trust and was applied to another seva, tell us and we will do that instead.

If you raise the matter with your bank instead

You are free to take a disputed debit to your own bank, and, once the online payment gateway is live, to the dispute process the gateway provides. If you do, kindly tell us as well, so that the same question is not being answered twice from different records.

When a bank or a payment gateway asks the Trust about a donation, we co-operate with that process. We give them what we hold — the date, the amount, the reference and the purpose the donation was given for — and we abide by the outcome they reach. While such a dispute is open we will not separately process a refund for the same amount, so that it is not returned twice.

The details you send with a request

The bank details, references and statements you send with a refund request are used only to trace the transaction, to decide the request, and to make the refund if it is approved. We do not use them for anything else, and we do not pass them to anyone other than the banks concerned — and the payment gateway once it is live — where that is needed to settle the matter. We keep them with the donation record for as long as the Trust’s accounts and records require. Our Privacy Policy explains how we handle personal information generally.

Receipts and 80G

If a receipt has already been issued for an amount that is later refunded, that receipt stands cancelled to the extent of the refund, and we will note the cancellation in our records.

Please do not use a cancelled receipt to claim exemption under Section 80G. If you have already claimed it, kindly let us know and take it up with your tax adviser, so that your records and ours agree. This is a note about our practice, not tax advice.

Where a donor asks for the Trust’s particulars for a receipt or for a claim under Section 80G, we give them from our records: [TRUST REGISTRATION NUMBER – to be supplied by the trust], [PAN OF THE TRUST – to be supplied by the trust] and [80G REGISTRATION NUMBER – to be supplied by the trust]. For a donation to the Gaushala, the donor’s PAN is needed to claim exemption under Section 80G, as stated on the donation page.

Donations from outside India

The Trust’s accounts with Bank of Baroda are rupee accounts, and donations are received in Indian Rupees (INR). If you are giving from outside India, or in another currency, please write to us at Paliyaddham1@gmail.com before you send anything, so that we can tell you what is presently possible: [THE TRUST’S POSITION ON DONATIONS FROM OUTSIDE INDIA, INCLUDING ANY FOREIGN CONTRIBUTION REGISTRATION – to be confirmed by the trust].

If an amount reaches the Trust that we are not able to accept or apply, we will tell you and return it to the account it came from.

Decision of the trustees

Each request is looked at on its own facts, with the bank record in front of us. The decision of the trustees on a refund request is final. We will always tell you the reason for our decision.

Related pages

  • Donation page — the Trust’s bank accounts, the QR code and the donation categories.
  • Terms and Conditions — the terms on which this website and its donation facility are offered.
  • Cancellation Policy — how to stop a donation before it is completed, and what happens afterwards.
  • Privacy Policy — how the Trust handles the information you give us.

Changes to this policy

The Trust may revise this page from time to time, for instance when the online payment gateway becomes live. The version published on this website at the time of your donation is the one that applies to it.

Contact us

For anything to do with a donation or a refund:

All donations are received in Indian Rupees (INR) and any matter arising out of them is subject to the jurisdiction of the courts in Gujarat, India.

Last updated: 24 August 2026